Deliver Excellent Customer Service to Your Deaf Visitors
Never feel awkward or uneasy again with the tools to serve them well, every time.
YES, I WANT THIS!Most people in the service industry GENUINELY do want to include everyone - they just don't know how!
Do You FREEZE UP?
Do You Feel AWKWARD?
Do You Feel UNSURE?
Most customer service pros, even those at the top of their game
(like MBA hospitality grads and luxury resort managers),
feel unprepared for interactions with deaf customers.
And it's not because they don't know sign language.
There's a widespread lack of knowledge on how to serve deaf and hard of hearing visitors, throughout many museums, even the ones that are famous for customer service!
It’s a vicious cycle…and it ENDS the moment you get clarity and training from deaf and hard of hearing experts.
Imagine if you could...
Confidentially communicate so you can serve anyone at anytime.
Meet the needs of your visitors and boost your online reviews.
Think on your feet and gain more loyal visitors.
INTRODUCING!!!
In less than 60 minutes, you can up your customer service game by learning what real deaf and hard of hearing visitors want you to know.
Whether you work in an art museum or gallery, a history or cultural museum, a science or technology museum, or even a maritime museum or memorial, this course is for a wide-range of museums, galleries and centers and is meant for any forward-facing museum staff.
Yes, I Want This!
Meet the Museum Trainer:
Tabitha Jacques
Originally from Louisiana, Tabitha currently resides in Washington D.C. where she works at Gallaudet University as the Director of Placemaking.
She received her BA in Art History from Gallaudet University and her MA in Art History and Museum Studies from Georgetown University.
Tabitha has worked with a variety of museums such as National Postal Museum, the Gallaudet Museum, the Smithsonian American Art Museum, the National Gallery of Art, the Memorial Art Gallery, RIT/NTID Dyer Arts Center, and the Rochester Museum and Science Center in various roles, ranging from building exhibitions to developing educational materials to designing programming for the deaf community to providing accessibility support.
Here is the course breakdown...
Deaf people, who are they?
Why deaf visitors can boost your business.
5 easy ways to create a deaf-friendly museum.
How to communicate with deaf people effectively.
Your deaf-friendly commitment.
Plus you get this BONUS
American Sign Language (ASL) video demonstration taught by a Deaf ASL Teacher of the most commonly used signs and phrases within the museum industry.
Meet the ASL Teacher:
Guthrie Nutter
Guthrie is a Gallaudet alumnus with a Masters Degree in Sign Language Education and has worked within the American Sign Language industry since 2007.
Guthrie has produced several published video works in ASL, such as the Deaf Culture Webisode series, and Bridging The Divide: First Language Acquisition.
Guthrie has worked as a community educator, a high school teacher, and an ASL specialist, providing language support for children 0-21 across the state of Washington. He currently works at the Planning Office under the Office of the President at Gallaudet University.
Here's Why You'll Love Us
We're Authentic
Our course is taught by a real-life Deaf Instructor with years of experience working in and navigating the museum experience.
We're Engaging
Long enough to cover what you need to know and short enough to keep you engaged.
We're Accessible
We take access seriously. Our course is presented in English and American Sign Language, with voice-overs, captions and even a transcript upon request.
How long will I have access to the course?
Is this course live or pre-recorded?
Is this course self-paced?
Is this course suitable for large companies?
I have a colleague or friend who would benefit from this course. Can I share my link with him/her?
What language are the learning materials in?
Is this course captioned?
Featured in:
We know you’ll love this course as much as we do. In fact, if for any reason you’re not completely satisfied, we’ll refund your course within 30 days of purchase and issue you a full refund.
Yes, I Want This!
What are you waiting for?
Sign up today, and uncover the skills that have helped thousands of customer service professionals confidently interact with deaf and hard of hearing visitors - and add massive VALUE to their place of business.
Enterprise pricing available upon request
Contact us for details [email protected]
